Cancellation & Refund Policy

Last updated 2026-07-20.

Memberships

Your Mind Magic membership bills monthly and renews automatically until you cancel.
You can cancel any time from your profile, or by emailing support@mindmagic.app. Cancelling stops the next renewal.
When you cancel, you keep full access until the end of the period you have already paid for. We do not provide partial refunds for the unused part of a period, except where the law requires it.

Founding member pricing and perks are held for as long as your membership stays active. If you cancel your membership and rejoin later, the pricing available at that time applies.
If you bought the Mind Magic Map or a Deep Dive session, your founding standing stays with you, because that purchase is yours to keep.
Founding membership is open to everyone who joins before we close it. We will announce the closing date in advance, and joining before that date makes you a founding member.

More than 24 hours before your start time, you can reschedule or cancel a paid session. A cancellation in that window is refunded.
Inside the 24 hours before your start time, you can still reschedule, but the session can no longer be cancelled for a refund. No shows are treated the same way.
If Carla needs to move a session, you will always be offered a new time or a full refund.

If you do not choose your weekly session by the deadline, we assign you an available time so you do not lose the week. You can reschedule it, subject to the same 24 hour window and to availability.

Your Mind Magic Map is created for you as soon as you finish it, so it reaches you the moment you buy. The 21 Day Experience opens to you straight away in the same way.
Because both are delivered to you immediately, they are not refundable, except where the law requires otherwise.
If anything has gone wrong with a purchase, email support@mindmagic.app and we will put it right.

We may update this policy. Material changes will be communicated in advance, and continuing to use Mind Magic after a change means you accept the updated policy.